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T3 Support Engineer (MKT239)

Posted by Kontak Recruitment on Thursday, July 25, 2019 Under: Telecommunications

T3 Support Engineer (MKT239)
Umhlanga
R30 000 – R40 000 per month neg depending on experience

As a T3 (Third Tier) Support Engineer responsible for providing expert level technical support to ensure a positive customer experience
Interact daily with customers, vendors and internal team members and will be final point of escalation for support queries
Point of reference for support team to ensure policy and procedures are followed correctly
5-8 years of experience in telco (Voice and data) Environment – Essential
Certifications:
Mikrotik Certified Network Associate or equivalent
SIP School certified Associate
You will need to demonstrate:
Internet/telco service provider equipment knowledge
Specialization in at least two of the following:
Voice – packet analysis (e.g, wireshark) and advanced asterisk
Server environment – Linux redhat administration, proxmos, MySQL, Ceph, Virtualisation, clustering
Networking – Switches, VLANS, PPP, Dynamic Routing, BGP, OSPF, IPSec
Security – Threats, hacks, Vulnerabilities, Risk management, identity and access management, cryptography and PKI, COMPTIA Security +, ENSA, OSCP, Certified Ethical Hacker - CEH
Assume ownership of new, escalated (From Tier 1 and 2) and open service tickets
Respond to client outages and emergency situations
Perform share of 24-hour standby on call rotation with support team
Support and assist team members, and work as liaison between support, fulfilment and field ops to ensure acceptable MTTS (Mean time to repair)
Strive to achieve service level targets
Handle specialized functions and perform special projects
Monitor, mentor and train the support team
Diagnose root causes of technical related complaints, propose alternate solutions and run proof of concepts (POCs) to determine viability
Work independently and with management to continuously improve processes and procedures
Assist in generating and maintaining policy/procedure, knowledge base, training and customer facing documentation
Work with systems team to inform the design/development of customer and staff solutions

Please email CV to [email protected] and quote MKT239 in the subject line
Or apply online at  http://smrtr.io/3jPnH

 


In : Telecommunications 


Tags: t3 support engineer (mkt239) 
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