Junior Desktop Support Engineer (MKT252)
R13000 – R15000 per month
Position immediately available for a Junior Desktop Support
Engineer, applicants must be in possession of a valid driver’s license in order
to travel to client site when required.
Ideally you should have previous experience in a Microsoft environment, diagnosing and troubleshooting software and hardware issues and installing applications and programs.
In this role you would be responsible for resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You need to be comfortable providing support telephonically and via messengers.
To be qualified for this role, you should hold a qualification in a relevant field, like Computer Science, IT or Software Engineering. Microsoft or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Hands-on experience with Windows environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Please email CV to [email protected] and quote MKT252 in the subject line
Tags: junior desktop support engineer